Service Club

Service Club is a large online marketplace, boasting different user interfaces and multiple user types. Within the platform there are a few admin roles, such as product owner, super admin, sub-admins, view only visitor, which is for potential partners to familiarize themselves with the platform and explore its features for future collaborations, etc. Additionally, the platform accommodates both companies and individual couriers, each with their unique access and features.
Companies, referred to as partners, have their personalized interfaces that enable them to create job listings, review applicants, and manage shortlisted leads that have been pre-approved by Service Club admins. They can also reject or hire applicants based on their preferences and requirements.
Couriers have their personal profiles too. They can leverage the platform’s advanced functionality to search for open delivery jobs, review available opportunities, and submit applications. Moreover, they stand the chance to enhance their skills and improve their ranking by taking courses offered through the platform.
The platform also features a dashboard, where Service Club employees’ performance can be tracked through analytics.
Furthermore, automation plays a significant role in the platform’s functionality, addressing various scenarios. For example, if candidates skip an important step while submitting an application or are required to answer additional interview questions, the platform automatically sends them notifications and messages. Similarly, couriers searching for job opportunities receive notifications about nearby open positions, among other relevant updates. There are many more other cases. These automated messages are delivered through Twilio for SMS and WhatsApp, as well as MailChimp for email communication.

Service Club set out to build more than a simple job platform.

They needed a robust, scalable marketplace capable of:

 🔹 Supporting hundreds of thousands of active users
 🔹 Handling high traffic and peak usage periods
 🔹 Managing multiple user roles (couriers, delivery companies, admins)
 🔹 Automating workflows to reduce manual operations
 🔹 Scaling quickly across multiple countries and markets
 🔹 Remaining stable while continuously releasing new features

Off-the-shelf solutions could not handle this level of complexity or growth.
They needed a long-term technical partner who could think in product scalability, performance, and growth, not just development tasks.

BeeWeb designed and developed a custom delivery marketplace platform tailored to both couriers and delivery companies.

 🔹 Multi-Role Marketplace Architecture
Separate, optimized dashboards for couriers, companies, and administrators.
 🔹 Automated Matching & Workflows
Reduced manual coordination by automating key processes such as onboarding, notifications, and task assignment.
🔹 Scalable Infrastructure
Built to handle large user volumes, traffic spikes, and continuous geographic expansion.
 🔹 Analytics & Operational Visibility
Enabled platform administrators to monitor activity, performance, and growth metrics.
 🔹 Enterprise-Ready Stability
Designed for long-term growth without performance degradation.

The Service Club development began with a team comprising one full-stack developer and a project manager, but it has since expanded to include 5 full-stack developers, 1 front-end developer and 2 QA specialists. Initially, we developed the MVP with limited features to test in the market. However, we continued the development process at the same time, and now we have a growing live marketplace.
At first, we adopted the Kanban project management method but eventually switched to Scrumban to maintain a more organized process. Our team holds daily standups to define the goals for the day and conducts weekly meetings with the client. However, we are in touch with them throughout the whole day, addressing any questions or updates that arise. Additionally, we closely collaborate with their product team on new features, trying to actualize their ideas. To facilitate our project management, we utilize tools such as Trello and Slack.
Currently, our main focus revolves around restructuring the platform’s architecture to a microservices architecture. Simultaneously, we engage in code refactoring and optimization while actively developing new features and functionalities.

 🔹 Multi-Role Marketplace Architecture

Dedicated dashboards and workflows for:

Couriers
Delivery companies
Platform administrators

Each role was optimized for usability, performance, and clarity.

 🔹 Automated Matching & Operations

Automated onboarding processes
Smart notifications and workflow automation
Reduced coordination time between couriers and companies

 🔹 Scalable SaaS Infrastructure

Cloud-ready architecture built for growth
Stable performance under heavy load
Ready for rapid geographic expansion

 🔹 Analytics & Platform Control

Operational visibility for administrators
Monitoring of user activity and platform performance
Data-driven decision-making support

Service Club successfully launched and scaled into a global delivery marketplace with strong market adoption.

 🔹 200,000+ active users on the platform
 🔹 Live in 11+ countries, with continued expansion (Spain, France, the UK, the Netherlands, Slovakia, Poland, Romania, Croatia, Belgium, Czechia and the USA.)
 🔹 Stable performance during peak usage
 🔹 Ongoing feature delivery without system disruption
 🔹 Strong engagement from both couriers and delivery partners

The platform is now trusted by major industry players and continues to grow as a core infrastructure product in the delivery ecosystem.
Service Club works with well-known partners, including: Glovo, Bolt Food, Gorillas, Jobandtalent, Smart Mobility, and others.

This level of adoption reflects both the reliability of the platform and the strength of its technical foundation.

Looking to Scale Your Marketplace or SaaS Platform?

If you’re building a marketplace, logistics platform, or high-growth SaaS product and need a partner who understands scalability, performance, and real business impact, we’d love to talk.
Book a call with our CTO to discuss your product roadmap

They delivered a high quality development service that started with one full-stack developer and then expanded to a team of 8 specialists including full-stack, front and back-end developers, project manager and QA engineer. In the initial stages, the team delivered MVP with basic features and then after continuous work reached a fully functional platform, used by around 200,000 users. One of the biggest indicators for the delivered success was turning smart and complex algorithms into straightforward and easy-to-use platform both for couriers and companies. For couriers, applying for jobs is simple and user-friendly, as they can submit their application within a few clicks. They built the functionality of automated messages through Twilio for SMS and WhatsApp, and MailChimp for email communication.

— Zeynep Demirbilek / CEO, Service Club / Spain
⭐⭐⭐⭐⭐ 5.0 rating on Clutch
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